NCAA Instructs Airlines To Improve Customer Services

The Nigerian Civil Aviation Authority (NCAA) has instructed airlines, agencies, and the various parastatals in the sector to train their employees in the efficient delivery of customer services to travelers. The directive, a fallout of the incessant complaints from both domestic and international air travelers, is aimed at eliminating the occasional fighting encountered at the various airport terminals between ticketing and reservation officers of airlines and air passengers.

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One response to “NCAA Instructs Airlines To Improve Customer Services”

  1. Justice O. says :

    THe issue I have with NCAA, FAAN NiMET etc is they provide piss poor service to the airlines and air service companies, but feel the need to ‘crack down’ on airlines. They forget the airlines are their customers just as people are the airlines customers etc.

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